Fix: Windows 7 Clients Unable To Print To Windows Server 2003 Print Server

Microsoft has announced a compatibility problem between Window 7 PC and Windows Server 2003. As per KBA2269469, print job fails when print is fired from a Window 7 PC to a network printer connected to Windows Server 2003.

The print job fails with the following error message:

Event ID: 372
Level: Error
Description:
The document <document name>, owned by <user name>, failed to print on printer <printer name>. Try to print the
document again, or restart the print spooler.
Data type: <data type>. Size of the spool file in bytes: <size>. Number of bytes
printed: 0. Total number of pages in the document: 1. Number of pages printed: 0.
Client computer: <machine name>. Win32 error code returned by the print processor: 1722.
The RPC server is unavailable.

According to Microsoft, the problem occurs because Windows 7 tries to communicate with the print server by using the Asynchronous RPC protocol. However, this protocol is supported only by Windows Server 2008 and later versions. This protocol is not supported by Windows Server 2003.

Solution:

To fix this issue, you need to do registry editing. We have made the registry fix file for you. Follow the below process:

1. Login to your Windows 7 PC as Administrator.

2. Download Registry Fix file: Win_7_Print_Win_Server_2003.reg

3. Right-click on the downloaded file and select “Merge”.

4. Click “Yes” when prompted for confirmation.

5.  Windows will confirm that the registry keys are successfully added to your PC.

6. Restart Windows.